With all our junior experiences, a parent/guardian must accompany the participating child/ren throughout the experience.
Any short notice/late cancellations may be subject to a £15 cancellation fee.
Regrettably, certain guests will be unable to participate in keeper experiences including: people with any relevant phobias or known allergies; pregnant women; and immunocompromised individuals.
Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this may not always be possible. Please contact Banham Zoo for advice prior to booking.
Minimum age limits apply to all pre-booked experiences:
- Junior Keeper/Junior Animal Trainer/Junior Bird of Prey – 8yrs to 13yrs.
- Adult Keeper Experience/Animal Trainer/Bird of Prey/Big Cat Experience 14 years and over.
Keeper experiences are non-refundable unless due to exceptional circumstances (illness/injury, pregnancy or bereavement). This will be at Banham Zoo’s discretion.
The weather should not affect the experience, although the itinerary may be changed if conditions are unsuitable for any aspect of the experience. In the case of severe weather the experience may be rescheduled for another date. Banham Zoo will endeavour to provide as much notice as possible but please be aware that cancellations may occur on the day of the experience for reasons beyond Banham Zoo’s control.
Banham Zoo reserves the right to alter the experience on any given day due to animal welfare or health issues or a change in the Zoo’s collection, but Banham Zoo will ensure that if this is the case then the activity will be replaced with another similar experience.
Behind the scenes can be muddy and messy so please dress appropriately. Suitable clothing includes full length trousers and a lightweight coat in case of rain. For your safety closed toe shoes must be worn.
Wheelchair access is only available with the Big Cat Experience & Bird of Prey Experience.
Participants must abide by the instructions given to them by members of Banham Zoo staff at all times. We reserve the right to ask any participant to leave the site should they behave in an inappropriate or unsafe manner.
We reserve the right to cancel your experience if you arrive more than 10 minutes after your start time, unless you have contacted us in advance.
All experience photos are stored on a secure server for one month and then deleted.