Below are some frequently asked questions that we receive:
Q: When can I book my one free teacher familiarisation visit?
A: This can only be booked once we have received your booking deposit.
Q: How much time should be allocated for a school / group visit to the zoo?
A: Allow four hours, especially if you want to include a Discovery Session.
Q: How far in advance do I need to book?
A: Due to COVID-19 we are now required to ensure all guests, including groups, pre book a timed entrance slots. Therefore please contact guest services to discuss your intended visit in plenty of time to allow for any disappointment.
Q: Can we pay on the day?
A: A deposit is required to secure the booking at least 10 days before the visit. An invoice will be issued on the day of your visit for the remaining balance due, which is to be paid within 10 days of the invoice date. For more information about bookings please visit our bookings enquiry page.
Q: Do school children need to be accompanied?
A: For Health & Safety reasons, we ask that school children up to the age of 16 are accompanied by a group leader at all times.
Q: If it is wet, is there anywhere to eat our packed lunches?
A: Yes, there is an undercover picnic area next to the Pavilion Café.
Q: How do the school children collect their medals?
A: To save time and confusion, a teacher / leader will be given the medals for the whole group which can be handed out on the coach or at the end of their visit.
Q: Can food be pre-ordered?
A: Yes, picnic boxes and group meals can be ordered in advance. Please call Guest Information on 01953 887771 option 1 to book. Bookings should be made at least two weeks before your visit.
Q: Can we pre-book the Safari Roadtrain?
A: The Safari Roadtrain is free and groups are welcome to use it during their visit without pre-booking. However if you would like to pre-book for your group’s exclusive use, please contact our Guest Services Team on 01953 887771 option 1 for prices and times. Please note however the road train is currently closed due to COVID and to ensure the necessary social distancing requirements are adhered to.