Banham Zoo is reopening on 1st July for members, 4th July for non members
Following further Government advice, we are delighted to announce that we will be reopening our gates on the 1st July for Members and 4th July for Non-Members and General Admission.
So what will be different? We have been working super hard behind the scenes to make our zoo as safe as possible
- Both Zoo’s will be moving to CASHLESS payment to prevent any handling of notes and coins
- Visitors and Members will need to book online for a timed entrance slot every 1 hour which prevents any queues forming. You can book 1 family visit every 3 days to ensure a fair distribution of tickets.
- If you arrive on the day at the zoo, please book in the safety of your car and then proceed to the admission with your e-ticket on your mobile device (to avoid disappointment, please be aware once the time slots are filled you will need to wait for the next available time)
- Online booking only and Wifi has been installed in the car park so anyone without a ticket can book in the safety of their car rather than join any queue at an entrance point
- Entrance admission is therefore reduced from minutes to seconds as they will use a voucher which will be scanned to enter – No more queues, we hope!
- Separate entrance and exit points meaning no overlap in guests
- Over 200 new signage boards with reminders to wash hands, keep social distance and follow new one way rules
- Hand washing or sanitisers at over 20 points throughout each zoo and prior to entrance
- Unisex toilets which will be one family at a time with enhanced cleaning schedule
- One way system at all pinch points throughout the zoo
- Extra catering outlets served by outdoor hatch only, no indoor eating to be allowed anywhere on site. Now 8 different places to eat and drink round the zoo!
- All outdoor seating to be spaced to ensure good distance from other families
- The following will be CLOSED when we reopen – all playground equipment, hand stamping equipment, woodland trail slides and swings, any enclosures where animals can be touched
- Any viewing stations which may cause pinch point or overlapping one entrance and exit to be CLOSED until further notice
- Retail shop on exit only and maximum 2 families at a time, one way system
- Sneeze screens at every till or customer facing point
- All front facing staff to wear shields and any cooking staff to wear masks
- Social distancing markers on ground throughout the site
- The Train round site to be closed for this summer period
- All indoor animal experiences to be closed for this summer period
- A limited range of outdoor animal experiences will continue to run
FAQ’s
Visitors are welcome to wear face masks if they want to, but it’s not a requirement. Our front line staff will be wearing shields within our retail and catering operations and screens have been installed at key till points.
Toilet facilities will be available on your visit and will be cleaned on a regular basis. All toilets will, however, be unisex – this will enable families to enter toilet blocks together and avoid mixing with other groups.
We will continue to offer a daily hire service which you can reserve in advance by phone or will be available on the day, subject to availability. All hire items will be cleaned prior to rental.
There will be multiple catering areas open around the Zoo serving take-away food & drink, with measures in place to ensure social distancing when queuing. There will also be socially distanced seating areas available around the Zoo to enjoy your food.
You’re welcome to bring your own picnic along to the Zoo. There will be socially distanced picnic benches available to use around the Zoo which will be disinfected on a regular basis.
At present to reduce the transmission of infection through the handling of cash, payments within our pop-up restaurants and retail areas will be via debit, credit or gift card only.
For opening from 1st July, indoor seating, outdoor woodland play equipment and indoor animal shows will remain closed until further notice. There are also a few walkways through animal enclosures which will remain closed to protect the animals. This will be changed as and when the government releases updated guidelines.
As per government guidelines our play park will remain closed until Saturday 4th July, when the government has confirmed that they will be safe to open.
You will be able to exit the Zoo through our shop. There will be floor markers to separate people exiting the Zoo and shoppers.
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