Coronavirus and your visit | Banham Zoo | Zoological Society of East Anglia
Admission Prices Inc. Donation Exc. Donation
Adult £22.00 £20.00
Children (3-15 Years) £16.50 £15.00
Under 3's £1.10 £1.00
Concession (Senior 65+/Student) £19.25 £17.50
Registered Disabled    
Child / Adult / Carer £11.00 £10.00

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We are open until

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@banhamzoo

Coronavirus and your visit to Banham Zoo

Don’t forget, both members and non-members are required to pre-book zoo tickets online prior to visiting.

Our priority is the safety of our visitors, our animals and our staff. And as before, we continue to have lots of Covid safety measures in place to make sure everyone has a safe, fun and relaxed day out with their families. We ask that visitors please read and acknowledge the below changes before their visit:

On arrival:
  • Advanced booking only – Both members and non-members must pre-book their tickets and a timeslot online prior to arrival. Tickets can also be purchased from within the car park with free Wi-Fi available.
  • Hand washing and sanitising points are available for visitors on entry.
Inside the zoo:
  • Please be aware that the Safari Roadtrain and Lemur Encounters will not be operating this summer. This will allow for extra educational talks outside for guests around the zoo and protect our visitors from being in close proximity without protection.
  • Parkside Pizza” and “The Glade” restaurants have indoor seating available for visitors who wish to dine in.
  • All ZSEA staff and volunteers have been issued with PPE, including face masks, to wear whilst indoors. Guests are politely asked to also wear face coverings whilst indoors and signage around the parks will remain in place to remind all.
  • Over 30 points of hand washing and hand sanitiser points throughout the zoo. These will be checked regularly and replenished as required.
Preventing pinch points:
  • Markings in place all around the zoo with blocked off areas especially around key enclosures to prevent crowding. Some animal viewing areas have one-way systems will have a sign displaying max persons at any point.
  • Separate entrances and exits for the Gift Shop.
  • Safe distance signs and floor markings to help people social distance at all times.
  • Safety screens, masks and face shields for staff at entrance gates, restaurants and shops
  • Entry to the zoo will be staggered hourly, so pre-booking an arrival time slot is essential

Thank you to everyone who has supported us by donating, fundraising, sponsoring, joining as a member and much, much more – you are helping to care for our animals and protect endangered species around the world.

See you soon!


FAQs

I have a affilated attraction pass e.g. Sea Life - how do I book?

If you are a member of any of the following attractions & zoos, please contact your attraction for your Banham Zoo discount code.

Please note: Discount is exclusively for members of these attractions. Please book pass holder and non-pass holders separately. Valid passes for the corresponding attraction must be shown at admission to ensure smooth entry to the zoo.

I have a NHS /Blue Light Card/Defence Discount Card - how do I book?

Any member of the NHS or those with a Blue Light or Defence Discount Card will have 10% off their ticket price for their entire family group. This only applies to day ticket.

Blue Light/NHS – At Checkout, Enter Discount Code    BLUE21

Forces – At Checkout, Enter Discount Code    FORCES21

You will need to show identification to prove your NHS, Blue Light Card, Defence status at admission to ensure smooth entry to the zoo

I have a Blue Peter Badge - how do I book?

Tickets only need to be purchased for those who are to be paid for. Blue Peter badge child(ren) do not require a ticket but will need to bring their badge and ID card for admission.

I have a complimentary/pre-paid ticket - how do I redeem this?

Tickets only need to be purchased for those who are to be paid for. Visitors using complimentary tickets do not need to pre-book and can arrive with the rest of the party.

Do I need to bring an e-ticket?

All that is needed for arrival at admission is the booking reference number and the name of the booker.

How do I use my gift voucher/card to book online?

Gift vouchers/cards can be used to prebook a visit. However, they can only be used by prebooking over the phone and not online. Please call Guest Services on 01953 887771 option 1 to book.

Can I only stay in the zoo during my booked time slot?

The admissions arrival time is not the length of time of your visit. This is purely an entry time only. Once through admissions, guests can spend as much time as they like in the zoo up until closing.

Can I return to my car during my visit?

Guests can return to their car during their visit, they just need to show a receipt or booking reference to staff at admissions

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