Frequently asked questions
We know that you may have questions about the recent changes to the zoo. That’s why we’ve compiled a list of our top FAQs to help make your experience as easy as possible. If you can’t find the answer to your question below, then please email firstname.lastname@example.org and we’ll be happy to help!
A maximum of 6 tickets can be booked for a single visit for a group of guests from separate households. A larger number of tickets can only be booked by a group of guests who are all from the same household/social bubble. For further information on current Covid19 guidelines, please refer to the UK Government website.
Pass members of:
- Amazona Zoo
- Jimmy’s Farm
- Linton Zoo
- Paradise Wildlife Park
- Raptor Foundation
- Roarr! Dinosaur Adventure
- Sea Life Gt Yarmouth
- Shepreth Wildlife Park
- Thrigby Hall Wildlife Gardens
- Woodside Wildlife Park
Should contact Guest Services on 01953 887771 option 2 prior to booking online. You will need to provide evidence of membership on arrival.
Any member of the NHS or those with a Blue Light or Defence Discount Card will have 10% off their ticket price for their entire family group. This only applies to day ticket.
Blue Light/NHS – At Checkout, Enter Discount Code BLUE20
Forces – At Checkout, Enter Discount Code FORCES20
You will need to show identification to prove your NHS, Blue Light Card, Defence status at admission to ensure smooth entry to the zoo
Tickets only need to be purchased for those who are to be paid for. Blue Peter badge child(ren) do not require a ticket but will need to bring their badge and ID card for admission.
Tickets only need to be purchased for those who are to be paid for. Visitors using complimentary tickets do not need to pre-book and can arrive with the rest of the party.
All that is needed for arrival at admission is the booking reference number and the name of the booker.
Gift vouchers/cards can be used to prebook a visit. However, they can only be used by prebooking over the phone and not online. Please call Guest Services on 01953 887771 option 2 to book.
Please be aware the following displays are currently closed due to Covid-19 precautions:
- Safari roadtrain
- Activities and education centre
- The Giraffe walkway and top floor of the Giraffe house
- Amazing Animals!
Please note: Lemur Encounters is now open from 11am - 3pm. However, due to Covid-19 precautions, the lemurs will not be roaming freely around the display during opening times.
We apologise for any inconvenience caused.
The admissions arrival time is not the length of time of your visit. This is purely an entry time only. Once through admissions, guests can spend as much time as they like in the zoo up until closing.
Guests can return to their car during their visit, they just need to show a receipt or booking reference to staff at admissions
Yes, you are welcome to bring your own picnic to Banham Zoo and we have lots of outdoor seating areas around the Zoo for picnic use.